If you don’t have a CRLAB account yet, you can create one quickly and easily. Simply go to the account section in the top right corner and click on "Create an account."
A form will appear: enter the required information, accept the general terms of use, and click "Create an account." You can immediately start enjoying all the exclusive benefits reserved for members!

Certainly! You can view and edit your personal details at any time by accessing your account via the dedicated section in the top right corner.
Once logged in, simply click the "Edit" button in the "Contact Information" section.

To recover your login password, simply click "Log in" within the account section located at the top right.
Then, in the login area, click "Forgot your password?" and follow the on-screen instructions. You will receive an email directing you to a page where you can enter a new password and regain access to your account.

To return one or more purchased products, simply go to the Returns section of your personal account area and click on "Create new return." Next, choose your preferred refund method, select the items to be returned, enter the reason for the return along with any comments, and confirm.
The process also allows you to attach files—such as the invoice or photos—to your return request. Send your package to:
CRLAB S.p.A.
Via Benini, 11 – 40069 Zola Predosa (BO)
Once we receive it, we will issue the refund as soon as possible.

You have 14 days from receipt of the package to return the products by initiating a return process.

The CRLAB loyalty program is a free program designed for our most loyal customers, offering special initiatives and exclusive discounts.
It is very simple to use. To join, simply register via the dedicated section at the top right of the page and enter the required details. You can earn points by completing a few simple actions and purchasing products.

1-Log in to the site as a registered user
2-Scroll down on the checkout page to see your accumulated points
3-Enter the number of points you wish to use
4-Click the ‘Apply loyalty points’ button to see the discount applied to your total.
For every order placed, you will earn 1 point for every € spent.

You will also receive bonus points:
Upon registering on the CRLAB site: 200 points
For your birthday: 150 points
Loyalty points allow you to accumulate credit equal to 4% of your spend (1 point is worth a €0.04 discount on future purchases). This credit can be used immediately on your next purchase—without needing to reach a minimum threshold—by simply checking the appropriate box at checkout. Points do not expire, and you can view your balance and points history in your personal account area. For any further information, please do not hesitate to contact us via the contact form.
Read the loyalty points program rules.

Select the products you wish to purchase, add them to your cart, and proceed to the cart by clicking the icon at the top right of the page.
You can enter the promotional code in the "Apply discount code" box—don't forget to click "Apply discount code" afterwards!
If your code is valid, your order total will be updated.
Then, follow the steps to confirm your order. If the discount is not applied, please double-check the code, its validity period, and any specific conditions.

You can check the status of your orders by logging in via the section located at the top right of the page. Then, simply select "My Orders" in your personal area.
Here you will find your order history, with the option to repeat your purchases with a single click using the "Reorder" button!

Placing an order on CRLAB is easy!
Visit the Italian Eshop: https://crlab.com/shop 1. Choose the product and quantity.
2. Select either a one-time purchase or recurring delivery.
3. Click "Add to cart." You can then complete your order or continue shopping.
4. In your cart, you can modify the quantity of any product or remove items at any time.
5. Enter any promotional codes in the designated box.
6. Click "Proceed to checkout" and follow the instructions.
PLEASE NOTE: Always remember to check that your address is correct before confirming your order.

Once your order is confirmed, you will immediately receive a confirmation email.
You can view your order history at any time in the "My Orders" section of your personal area.

You can place an order with payment in 3 installments via the Klarna service if the total amount is between €35 and €1,500.

You can pay for your order via: Credit, debit, or prepaid card. This is the fastest way to receive your purchase. Cash on delivery. A shipping fee of €5.16 will be added to the total amount. If you choose in-store pickup, you will pay for your order directly at the location selected during checkout! Please note that cash on delivery is not available for orders delivered to one of our locations (in-store pickup).

As soon as your order leaves our warehouses, you will receive an email containing the tracking number from the courier handling your shipment. By following the provided link, you can track the status of your shipment step by step.

Shop conveniently from our online product catalog; at checkout, select the "Pick up in store" option and choose one of our 30 CRLAB centers across Italy.
To collect your items, present your order confirmation or order number at the center. Remember to check the center's opening dates and hours. You have 30 days to pick up your order.
But that’s not all: by choosing in-store pickup, you will be credited with 5 additional loyalty points!

Contact our offices, and we will get in touch directly with the courier.

You can check the details using the tracking number we provided.

Home delivery
Standard shipping (3 business days, 4 for the islands*): €6 or free for orders over €90
Cash on Delivery (3 business days, 4 for the islands*): €6 + €5.16
*Business days: Monday to Friday, excluding public holidays
"Pick up in Store" (your order will be prepared at the selected CRLAB Center).
In-store pickup is free, and you have 30 business days to collect your order.

Se sei allergico ad uno o più degli ingredienti presenti sull’elenco dei nostri prodotti, ti consigliamo di contattarci compilando il form.

I nostri prodotti sono tutti SLES e PARABEN FREE. Sono tutti dermatologicamente testati.

No, l’Unione Europea ha definitivamente vietato dal 2013 i test sugli animali per la produzione di prodotti cosmetici.

Access the test by clicking the banner in the E-shop section: “Is your hair not quite how you’d like it to be?” After entering your email and accepting the general terms of use, you will be asked a few simple questions about the condition of your scalp and hair. Answer honestly and complete the entire process. The algorithm will carefully analyze your responses and generate the solution best suited to your hair’s specific needs.
Try our test now by clicking here.