Frequently Asked Questions


Where can I find my nearest CRLAB center?
To see which CRLAB centers are located near to you, visit the store locator and map in the ‘CRLAB Centers’ section or click here.

How does the CRLAB Hair Test work?
Go to the Hair Test tab in the main menu. After entering your email address and accepting the general conditions of use/Terms of Service/Terms and Conditions, we’ll ask you a series of simple questions about the state of your skin and hair. Go for it! Answer truthfully and complete the whole process.
Our advanced software will thoroughly examine your responses and work out the best solution for your hair needs.
Try our test now by clicking here.

What’s your mission?
We want you to fall in love with your hair again, giving you the confidence and pride to show it off and never feel out of place because of it.
Our CRLAB ‘dream team’ of formulators, biologists, biotechnologists and chemists work together with experienced trichologists, who in turn call upon the knowledge and experience of nationally and internationally renowned surgeons and dermatologists, to help you rediscover thick, beautiful and healthy hair you can be proud of.
After years of analysis and laboratory testing, CRLAB firmly advocates the scalp care philosophy that ‘healthy hair comes only from a healthy scalp’.

How do I ‘refer a friend’?
Share the CRLAB love with friends and get rewarded yourself!

Invite one or more friends (up to a maximum of 5) by filling out this form,giving us your information as well as their name, email address and adding a personal message. Remember you’ll need to be logged in before you can view the form.

If your friends buy online through the unique referral link that’s emailed to them, they’ll get an automatic 10% discount at checkout, with no minimum spend and no need to enter discount codes. And to top things off, you’ll also be rewarded!

For each friend who completes a purchase through the link, you’ll earn 20 loyalty points – which you’ll be able to access in your ‘My Account’ area.

What is alopecia?
Alopecia is a term derived from the greek “Alopex”, “fox”, animal hair changes twice a year, and that generally means thinning or hair loss. You can talk about alopecia in respect of any loss of hair, regardless of the cause.

What is the difference between baldness and hair loss?
Baldness describes irreversible and permanent hair loss. Hair loss describes the process, and can potentially be slowed.

What is the difference between male and female hair loss?
Diet, hormones, pollution, genetics and stress can all contribute towards hair loss. However some factors are more common in different genders, such as hormonal imbalances being more common in women and pattern baldness which is far more common amongst men.


Is the CRL system a wig?

No. Unlike a wig, the CRL system is moulded to precisely mirror your scalp, hairline and original direction of growth. Once in place a client can return to a fully active life including swimming, wearing a helmet and high impact sports, as well as full styling treatments.

Is the CRL system a transplant?

No, the method is non-invasive and non-surgical. There is no risk of incompatibility or rejection.

Can the system leave permanent marks or scars?
There is absolutely no risk of scars or tissue damage. The system has been dermatologically-tested in conjunction with leading universities and all clients undergo a patch test before treatment commences.

Will the CRL system damage hair regrowth?

No, the system will not affect hair regrowth.

How long does the CRL system last?

In theory, as all goods subject to wear and tear, it could last forever, but in practice hair is subject to breaking because of traction and/or tearing, therefore duration is subjective and it also depends on the care and servicing. In any case it can be replenished at all times.

Can I change the colour or cut?

Absolutely. The CRL system is practical and very functional: you can change your hairstyle and use styling products such as gel, hairspray, mousse.

How can I care for my CRL system?
Periodically, based on your characteristics, you must go to a Cesare Ragazzi Laboratories Center for proper maintenance, which includes cleaning of the prosthesis and hair styling to improve your look. Otherwise, it is also possible to carry out this simple operation in your own home, by following a dedicated guide that explains each step of the operation.



How does the CRLAB Hair Test work?
Go to the Hair Test tab in the main menu. After entering your email address and accepting the general conditions of use/Terms of Service/Terms and Conditions, we’ll ask you a series of simple questions about the state of your skin and hair. Go for it! Answer truthfully and complete the whole process. Our advanced software will thoroughly examine your responses and work out the best solution for your hair needs. Try our test now by clicking here.


I have an allergy to some of the ingredients, what should I do?
If you’re allergic to one or more of the product ingredients listed, please get in touch with us by filling out the contact form.

Do your products contain parabens or sulfates?
Our products are free from SLES (sodium lauryl ether sulfates – a synthetic foaming agent) and parabens. All products are dermatologically tested.

Are your products tested on animals?
No, we never test on animals to make our products and fully support the ban on animal testing for cosmetics’ production enforced by the European Union since 2013.



How do I create a CRLAB account?
Creating a CRLAB account is quick and easy. Simply go to the account section at the top right of the website and click on ‘Create an Account’.
Then fill in the form, accept the general conditions of use/Terms of Service/Terms and Conditions and click on ‘Create an account’. You can now enjoy all the exclusive benefits reserved just for members!

Can I update my personal details?
Of course! You can check and change your personal details at any time by logging into the ‘My Account’ section at the top right of the website. Once logged in, simply click on the ‘Edit’ button in the ‘Contact Information’ section.

HI’ve forgotten my password, what should I do?
To recover your login password, simply click on ‘Log In’ from the account section at the top right of the website.
On the left-hand side click on ‘Forgotten your password?’ and follow the instructions on screen. You’ll then receive an email that will send you a link to reset your password and log back into your account.

Where can I find my nearest CRLAB center?
To see which CRLAB centers are located near to you, visit the store locator and map in the ‘CRLAB Centers’ section or click here.

How does the CRLAB Hair Test work?
Go to the Hair Test tab in the main menu. After entering your email address and accepting the general conditions of use/Terms of Service/Terms and Conditions, we’ll ask you a series of simple questions about the state of your skin and hair. Go for it! Answer truthfully and complete the whole process.
Our advanced software will thoroughly examine your responses and work out the best solution for your hair needs.
Try our test now by clicking here.

What’s your mission?
We want you to fall in love with your hair again, giving you the confidence and pride to show it off and never feel out of place because of it.
Our CRLAB ‘dream team’ of formulators, biologists, biotechnologists and chemists work together with experienced trichologists, who in turn call upon the knowledge and experience of nationally and internationally renowned surgeons and dermatologists, to help you rediscover thick, beautiful and healthy hair you can be proud of.
After years of analysis and laboratory testing, CRLAB firmly advocates the scalp care philosophy that ‘healthy hair comes only from a healthy scalp’.

How do I ‘refer a friend’?
Share the CRLAB love with friends and get rewarded yourself!

Invite one or more friends (up to a maximum of 5) by filling out this form,giving us your information as well as their name, email address and adding a personal message. Remember you’ll need to be logged in before you can view the form.

If your friends buy online through the unique referral link that’s emailed to them, they’ll get an automatic 10% discount at checkout, with no minimum spend and no need to enter discount codes. And to top things off, you’ll also be rewarded!

For each friend who completes a purchase through the link, you’ll earn 20 loyalty points – which you’ll be able to access in your ‘My Account’ area.

What is alopecia?
Alopecia is a term derived from the greek “Alopex”, “fox”, animal hair changes twice a year, and that generally means thinning or hair loss. You can talk about alopecia in respect of any loss of hair, regardless of the cause.

What is the difference between baldness and hair loss?
Baldness describes irreversible and permanent hair loss. Hair loss describes the process, and can potentially be slowed.

What is the difference between male and female hair loss?
Diet, hormones, pollution, genetics and stress can all contribute towards hair loss. However some factors are more common in different genders, such as hormonal imbalances being more common in women and pattern baldness which is far more common amongst men.


Is the CRL system a wig?

No. Unlike a wig, the CRL system is moulded to precisely mirror your scalp, hairline and original direction of growth. Once in place a client can return to a fully active life including swimming, wearing a helmet and high impact sports, as well as full styling treatments.

Is the CRL system a transplant?

No, the method is non-invasive and non-surgical. There is no risk of incompatibility or rejection.

Can the system leave permanent marks or scars?
There is absolutely no risk of scars or tissue damage. The system has been dermatologically-tested in conjunction with leading universities and all clients undergo a patch test before treatment commences.

Will the CRL system damage hair regrowth?

No, the system will not affect hair regrowth.

How long does the CRL system last?

In theory, as all goods subject to wear and tear, it could last forever, but in practice hair is subject to breaking because of traction and/or tearing, therefore duration is subjective and it also depends on the care and servicing. In any case it can be replenished at all times.

Can I change the colour or cut?

Absolutely. The CRL system is practical and very functional: you can change your hairstyle and use styling products such as gel, hairspray, mousse.

How can I care for my CRL system?
Periodically, based on your characteristics, you must go to a Cesare Ragazzi Laboratories Center for proper maintenance, which includes cleaning of the prosthesis and hair styling to improve your look. Otherwise, it is also possible to carry out this simple operation in your own home, by following a dedicated guide that explains each step of the operation.



How does the CRLAB Hair Test work?
Go to the Hair Test tab in the main menu. After entering your email address and accepting the general conditions of use/Terms of Service/Terms and Conditions, we’ll ask you a series of simple questions about the state of your skin and hair. Go for it! Answer truthfully and complete the whole process. Our advanced software will thoroughly examine your responses and work out the best solution for your hair needs. Try our test now by clicking here.


I have an allergy to some of the ingredients, what should I do?
If you’re allergic to one or more of the product ingredients listed, please get in touch with us by filling out the contact form.

Do your products contain parabens or sulfates?
Our products are free from SLES (sodium lauryl ether sulfates – a synthetic foaming agent) and parabens. All products are dermatologically tested.

Are your products tested on animals?
No, we never test on animals to make our products and fully support the ban on animal testing for cosmetics’ production enforced by the European Union since 2013.



What payment methods do you accept? Puoi pagare il tuo ordine attraverso:
You can pay for your order in any of the following ways:
Credit/debit/prepaid card – this is the fastest way to receive your purchase.
PayPal – if you have a PayPal account, you’ll be directed to PayPal’s secure servers so you can shop securely and with ease.
Cash on delivery – a postage contribution of €5.16 will be added to the total amount. If you also choose to pick up your product in store, payment will be made on collection at the center of your choice.

How do I make a return?
To return one or more of the products you’ve purchased, simply go to the ‘Returns’ section after logging into ‘My Account’ and click on ‘Create new return’. Then, choose how you’d like to be refunded, select the products to be returned, enter the reason for your choice and any comments, and confirm.
Please be aware that for security and hygiene reasons, we can only provide refunds for unopened items, where the packaging is fully intact and complete with any outer wrapping, accessories, and all instructions.

If you need to, you can attach files such as invoices or photos to your return request.
Mail your parcel to:
Advihair Srl
Via Benini 11
40069 Zola Predosa (BO)
ITALY
As soon as we receive it, we’ll issue a refund as soon as possible.

How long do I have to return any products?
You have 14 days from receipt of the package to return products. Just follow the steps above, under ‘How do I make a return?’.

How does the loyalty program work?
The CRLAB loyalty program is free to join and rewards loyal customers with special initiatives and discounts.
Registering couldn’t be simpler – all you have to do is go to the ‘Registration’ section at the top right of the website (in ‘My Account’?) and enter in your information. After a few simple steps, you’ll start collecting points from your very next purchase.
For each order you place, you’ll earn 1 point per € spent. You’ll also receive bonus points for things like: Successfully registering your CRLAB.com account Choosing in-store pick up at checkout When it’s your birthday
When you subscribe to our newsletter For any reviews you write for purchased products

Your loyalty points give you credit equal to 4% (1 point is worth €0.04 discount on your next purchase). There’s no minimum amount needed before you can use your points and you can use them straight away on your next purchase – all you have to do is check the box at checkout. Plus, the points have no expiry date. You can view your balance and your points history at any time when you log into ‘My Account’. If you’d like to know more about our loyalty scheme – get in touch through our contact form.

I have a discount code. How do I redeem it?
After adding the products you’d like to purchase to your shopping cart, enter the promotional code in the ‘Apply discount code’ field, remembering to click ‘Apply’! If your code is valid, the new discounted order amount will show.
Then follow the steps to complete your order. If a discount isn’t applied, please check the code, validity period and any specific conditions.

How does in-store collection work?
Purchase easily from our online store and on checkout select the ‘Pick up in store’ option and choose from one of our nationwide CRLAB centers to collect your order.
You’ll need to present your order confirmation or order number to the center, when picking up your goods. Don’t forget to check the center’s opening hours. You have 30 working days* to collect your order.
And as an extra bonus if you’re one of our loyalty program members, when you choose in-store pick-up you’ll earn an extra 5 loyalty points! *Working days – Monday to Friday, excluding public holidays.

How do I place an order on the website?
Placing an order on CRLAB.com couldn’t be easier! 1. Choose your product and quantity.
2. Select between ‘Single purchase’ and ‘Recurring delivery’.
3. Click on ‘Add to cart’. You can now either complete your order or continue shopping. 4. In your shopping cart, you can change the quantity of each product, or delete it.
5. Enter any discount or gift card codes in the box provided.
6. Click on ‘Place order’ and follow the instructions.
Remember! Always check you’ve entered the right address before confirming your order.

How do I know my order’s been placed?
Once you’ve placed your order, you’ll immediately receive a confirmation email.

You can also view your order history and status in the ‘My Orders’ section of your ‘My Account’ at any time.



How does in-store collection work?
Purchase easily from our online store and on checkout select the ‘Pick up in store’ option and choose from one of our nationwide CRLAB centers to collect your order.

You’ll need to present your order confirmation or order number to the center, when picking up your goods. Don’t forget to check the center’s opening hours. You have 30 working days* to collect your order.

And as an extra bonus if you’re one of our loyalty program members, when you choose in-store pick-up you’ll earn an extra 5 loyalty points!
*Working days – Monday to Friday, excluding public holidays.


My order is marked ‘delivered’ but I haven’t received anything yet. What should I do?

Contact our offices and we’ll get in touch with the courier directly to find out what’s happened.


I wasn’t at home at the time of delivery. How can I track my order?

You can track your delivery through the tracking number provided on your order summary.


What are the shipping times and costs?
Home delivery
Standard shipping: 2-3 working days* – €6 or free for orders over €90.

Shipping with cash on delivery payment: 2-3 working days* – €6 + €5.16

Pick-up in store (prepared at your selected CRLAB center):
In-store pick-up is free, and you have 30 working days* to collect your order.

*Working days – Monday to Friday, excluding public holidays.

How do gift cards work?
The CRLAB gift card is the perfect way to surprise someone special with a unique beauty and wellness experience.
Gift cards are available here [insert link to gift card page] and can only be purchased online. Simply choose the amount you want to give and enter the following details:

– Sender’s name
– Recipient’s name
– Recipient’s email
– Your message
– The date on which you’d like the recipient to receive the email with their gift card details

After completing these steps, on your chosen day your recipient will receive an email containing your message and a code to activate their gift card.
To use the gift card, the recipient simply enters the code at checkout. The amount will be automatically discounted and, any unused amount will be added to their balance for future purchases. You can view the status of your gift cards in ‘My Account’ in the ‘My Gift Cards’ section.



How do I create a CRLAB account?
Creating a CRLAB account is quick and easy. Simply go to the account section at the top right of the website and click on ‘Create an Account’.
Then fill in the form, accept the general conditions of use/Terms of Service/Terms and Conditions and click on ‘Create an account’. You can now enjoy all the exclusive benefits reserved just for members!

Can I update my personal details?
Of course! You can check and change your personal details at any time by logging into the ‘My Account’ section at the top right of the website. Once logged in, simply click on the ‘Edit’ button in the ‘Contact Information’ section.

HI’ve forgotten my password, what should I do?
To recover your login password, simply click on ‘Log In’ from the account section at the top right of the website.
On the left-hand side click on ‘Forgotten your password?’ and follow the instructions on screen. You’ll then receive an email that will send you a link to reset your password and log back into your account.