FAQ

About

Where can I find my nearest CRLAB center?

To see which CRLAB centers are located near to you, visit the store locator and map in the ‘CRLAB Centers’ section or click here.

How does the CRLAB Hair Test work?

Go to the Hair Test tab in the main menu. After entering your email address and accepting the general conditions of use/Terms of Service/Terms and Conditions, we’ll ask you a series of simple questions about the state of your skin and hair. Go for it! Answer truthfully and complete the whole process.

Our advanced software will thoroughly examine your responses and work out the best solution for your hair needs.

Try our test now by clicking here.

What’s your mission?

We want you to fall in love with your hair again, giving you the confidence and pride to show it off and never feel out of place because of it.

Our CRLAB ‘dream team’ of formulators, biologists, biotechnologists and chemists work together with experienced trichologists, who in turn call upon the knowledge and experience of nationally and internationally renowned surgeons and dermatologists, to help you rediscover thick, beautiful and healthy hair you can be proud of.

After years of analysis and laboratory testing, CRLAB firmly advocates the scalp care philosophy that ‘healthy hair comes only from a healthy scalp’.

How do I ‘refer a friend’?

Share the CRLAB love with friends and get rewarded yourself!

Invite one or more friends (up to a maximum of 5) by filling out this form. Provide your details as well as giving their name, email address and add a personal message. Remember you’ll need to be logged in before you can view the form. If your friends buy online through the unique referral link that’s emailed to them, they’ll get an automatic 10% discount at checkout, with no minimum spend and no need to enter discount codes. And to top things off, you’ll also be rewarded!

For each friend who completes a purchase through the link, you’ll earn 20 loyalty points – which you’ll be able to access in your ‘My Account’ area.

Tricology

What is alopecia?

Alopecia is a term derived from the greek ‘Alopex’ or ‘fox’. Animal hair changes twice a year, and that generally means thinning or hair loss. You can talk about alopecia in respect of any loss of hair, regardless of the cause.

What is the difference between baldness and hair loss?

Baldness describes irreversible and permanent hair loss. Hair loss describes the process, and can potentially be slowed.

What is the difference between male and female hair loss?

Diet, hormones, pollution, genetics and stress can all contribute towards hair loss. However some factors are more common in different genders, such as hormonal imbalances being more common in women and pattern baldness which is far more common amongst men.

CRL System

Is the CRL system a wig?

No. Unlike a wig, the CRL system is molded to precisely mirror your scalp, hairline and original direction of hair growth. Once in place a client can return to a fully active life including swimming, wearing a helmet and doing high impact sports, as well as being able to use full styling treatments.

Is the CRL system a transplant?

No, the method is non-invasive and non-surgical. There is no risk of incompatibility or rejection.

Can the system leave permanent marks or scars?

There is absolutely no risk of scars or tissue damage. The system has been dermatologically-tested in conjunction with leading universities and all clients undergo a patch test before treatment commences.

Will the CRL system damage hair regrowth?

No, the system will not affect hair regrowth.

How long does the CRL system last?

In theory, as all goods that are subject to wear and tear, it could last forever. But in practice hair is subject to breaking because of traction and/or tearing, therefore it’s difficult to say for sure how long it might last. It also depends on care and servicing. In any case it can be replaced at any time.

Can I change the colour or cut?

Absolutely. The CRL system is practical and very functional: you can change your hairstyle and use styling products such as gel, hairspray, mousse.

How can I care for my CRL system?

Periodically, based on your characteristics, you must go to a Cesare Ragazzi Laboratories Center for proper maintenance, which includes cleaning of the prosthesis and hair styling to improve your look. Otherwise, it is also possible to carry out this simple operation in your own home, by following a dedicated guide that explains each step of the operation

HairTest- Discover the products for you

How does the CRLAB Hair Test work?

Go to the Hair Test tab in the main menu. After entering your email address and accepting the general conditions of use/Terms of Service/Terms and Conditions, we’ll ask you a series of simple questions about the state of your skin and hair. Go for it! Answer truthfully and complete the whole process.
Our advanced software will thoroughly examine your responses and work out the best solution for your hair needs.

Try our test now by clicking here.

Products

I have an allergy to some of the ingredients, what should I do?

If you’re allergic to one or more of the product ingredients listed, please get in touch with us by filling out the contact form.

Do your products contain parabens or sulfates?

Our products are free from SLES (sodium lauryl ether sulfates – a synthetic foaming agent) and parabens. All products are dermatologically tested.

Are your products tested on animals?

No, we never test on animals to make our products and fully support the ban on animal testing for cosmetics’ production enforced by the European Union since 2013.

Account

How do I create a CRLAB account?

Creating a CRLAB account is quick and easy. Simply go to the account section at the top right of the website and click on ‘Create an Account’.

Then fill in the form, accept the general conditions of use/Terms of Service/Terms and Conditions and click on ‘Create an account’. You can now enjoy all the exclusive benefits reserved just for members!

Can I update my personal details?

Of course! You can check and change your personal details at any time by logging into the ‘My Account’ section at the top right of the website.
Once logged in, simply click on the ‘Edit’ button in the ‘Contact Information’ section.

I’ve forgotten my password, what should I do?

To recover your login password, simply click on ‘Log In’ from the account section at the top right of the website.

On the left-hand side click on ‘Forgotten your password?’ and follow the instructions on screen. You’ll then receive an email that will send you a link to reset your password and log back into your account.